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What to Expect

What to Expect from Care Coordination

Our Clinical Care Coordinators partner with you and your health care providers. They are here to help you manage complex or chronic medical conditions, navigate the health care system to determine the best treatment, and assist with other health services to get you the right care at the right time. Our Clinical Care Coordinators can help with:

  • Speaking to you over the phone after a new health diagnosis, so you can understand your medical care
  • Coordinating your medications through consultations with your doctors
  • Contacting you following an emergency department visit or hospital admission
  • Scheduling follow-up doctor appointments after you are discharged from the hospital
  • Monitoring how you are feeling after surgery
  • Working with your health plan to get insurance authorizations if needed
  • Helping you transition or move from different health care settings to another, such as being an inpatient in a hospital to being discharged home
  • Setting up appropriate home care services so your care can continue in the comfort of your own home
  • Assisting with the delivery of necessary medical equipment

If you have Medicare and are part of our Bundled Payment for Care Improvement initiative, you can expect to speak with our Clinical Care Coordinators frequently over the phone – including before surgery and through your recovery after the hospital. They will also help you chose a patient coach, who can be a friend or loved one, that can work with the Clinical Care Coordinator to support you during the recovery process.